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Your new company
A well established company based in High Wycombe is seeking a Service Coordinator to join them.
Your new role
As the Service Coordinator, you will be responsible for:
Sales Order Processing
- As part of a wider office team, field incoming calls and deal with customer queries.
- Collate orders daily once credit checked before submitting them electronically to transaction for shipping.
- Raise claims with transaction and other couriers when deliveries go wrong, i.e. damages, missing items.
- Process and respond to all internet orders, input orders onto system, deal with any issues, e.g. products out of stock, delivery delays etc.
- Liaise with Purchasing on stock planning and where required raise orders for inventory based on incoming sales.
- Co-ordinate with suppliers on issues e.g. - SAGE updates and weekly error checks.
Digital sales
- Responsible for company website, maintaining correct pricing and updating content.
- Responsible for internet customers initially with a view to growing a customer base.
- Expand social media presence, contribute to online strategy and interaction with website.
Quality/BRC- Support Role
- Co-ordinate all BRC paperwork, questionnaires, spec sheets, accreditations etc from all suppliers, obtain all paperwork required for BRC audit, order, product trails, pods etc.
- General office sales support
- Send all parcels & packages from the office by Royal Mail, Blue Sky or UPS. (keep up to date with European transport rules & regs)
- Take in and distribute deliveries from Royal Mail, Blue Sky or UPS.
- Ensure all machines are set up and ready for sale.
- Maintain stock levels of machinery and transport to and from a safe store when
- Co-ordinate orders and parts for all business.
- Process all invoicing for engineer works and consumable sales liaising directly with the team.
Working hours are 09:00-17:30 with 1 hour for lunch
What you'll need to succeed
In order to be successful in applying for the position of Service Coordinator, you will:
- Ideally, have experience in a similar or Administration role - training will be provided.
- Be competent in using MS Office packages and experience using CRM
- Have great attention to detail
- Willingness to learn
What you'll get in return
As the Service Coordinator, you will receive:
- Competitive salary of up to 30000 depending on experience
- 28 days holiday, including bank holidays
- Free parking
- Benefits
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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