Support manager

Ambis Resourcing

Posted 8 hours ago, valid for 16 days

High Wycombe, Buckinghamshire HP12 4HS, England

Full Time

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Sonic Summary

The position is for a Support Manager in a home-based role with a salary range of £60K to £80K plus a 7.5% bonus.
The company is a successful ERP reseller with 40 clients and a team of 24 employees.
The role involves hiring and developing a support team, managing staff, clients, and vendors, while ensuring high-quality support services.
Candidates should have experience managing an ERP support team, along with knowledge of accounts, manufacturing, and distribution modules.
The job requires approximately three days per month of in-person interaction with customers or staff.

Support manager

Home based

£60K to £80K + 7.5% bonus

This 24 strong ERP reseller have 40 ERP clients that go from 20 users to 300 users.

This is a chance to join a small team of directors running a very successful and profitable software company and play a key role in the running and future of an ERP reseller. You will have full responsibility to hire and develop your own team, manage and motivate people as you wish and be completely responsible for the delivery of exemplary level support services. You will have a few months as a hand over to the existing support Manager as he is retiring, giving you the chance for a smooth transition without too many hiccups.

The support manger manages a team of:

6 support staff

1 development manager

2 developers

The role is purely managerial dealing with:

Staff
Clients
the ERP vendor (and other vendors)
It will cover a lot of reports and reviewing stats.

The support team has been the nurturing bed for support consultants to move into ERP consulting roles and the job requires a significant amount of

Nurturing
Mentoring
Coaching
Personal development

The required background is:

Managing and ERP support team at an ERP reseller
Knowledge of accounts, manufacturing and distribution modules.
Ability to deal with large customers

The team are all UK based and all home based

Once per month the support team meet up for a day, normally in Birmingham

Realistically this job will need 3 days per month with customers or staff, that could go up, based on how the person wants to do the job.

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