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2nd Line Support Analyst
High Wycombe (Hybrid working available)
We are looking for a proactive, achievement-focused individual with a genuine interest in technology and a passion for helping others to join our team as a 2nd Line Support Analyst.
Key Responsibilities:
- Ticket Management:Own, update, and progress support tickets to ensure smooth and efficient resolution of issues.
- Customer Service:Provide excellent customer service by resolving client queries in a professional, positive, and friendly manner.
- Team Development:Take an active role in personal and team development to enhance the overall work experience.
- Performance Standards:Meet Key Performance Indicators (KPIs) to maintain a high standard of service across Sharp IT.
Skills and Qualifications:
- Attitude:Friendly, personable, and professional demeanour.
- Technical Knowledge:Strong understanding of Microsoft Cloud technologies (365 and Azure).
- Technical Skills:Good understanding of Virtualisation, Networking, Firewalls, Cyber Security, Antivirus Software, and backup issues.
Why Join Us?
- Career Development:Opportunity to develop your career in IT within a supportive and dynamic team.
- Hybrid Working:Flexible working arrangements to suit your lifestyle.
- Professional Growth:Continuous learning and development opportunities.
- Positive Environment:Work in a friendly and collaborative environment.
