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Reporting into the Service Desk Supervisor duties will include, but are not limited to:
- Take incoming service calls and addressing enquiries or product faults
- Reviewing client requests and allocate works to field service engineers
- Providing 1st and 2nd line support as required
- Scheduling engineer call outs to site
- Scheduling planned preventative maintenance visits
- Monitor client's assets and provide asset management and outstanding work reports as required
- Liaising with suppliers to ensure timely procurement of repaired or replacement parts and equipment
- Maintaining and updating ticketing platform
- Handling RMA's
Essential Skills
- An excellent telephone manner
- Strong communication and customer service skills
- Experience with Microsoft Office
- Excellent organisational and time management abilities
- A natural multitasker who works well in a fast-paced environment and manage hectic schedules effectively
Benefits
- Salary Negotiable Dependant on Experience
- 22 Days holiday, plus bank holidays and an additional day for your birthday
- Pension
- Additional Benefits
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
