Head of Commercial - Contract Logistics

The Client

Loom Talent have exclusively partnered a leading 3PL Logistics provider on the search for a Head of Commercial - Contract Logistics opportunity.

Our client has a primary focus on delivering unrivalled levels of service and innovative solutions in the UK, operating across multi-sector including; Healthcare, Pharmaceuticals (Temperature Controlled), FMCG, Food & Retail.

Whilst this role is a UK based position, the position will interact with European based peers across; Spain, Germany & Netherlands.

The Role

The Head of Commercial - Contract Logistics will play a critical role in leading all commercial activity across the business unit, across both multi-site warehousing and transport operations. The successful candidate needs to be commutable to the Tamworth / Midlands area for 3-4 days per week.

Key Responsibilities

• Account Management Strategy Development - Lead the development and execution of strategies to manage key customer accounts in the Healthcare / FMCG / Food sectors, ensuring a high level of satisfaction, retention, and value delivery, while overseeing an overall revenue spend responsibility of approximately £100 million.

• Team Leadership and Development - Manage and mentor a team of 6 account managers, providing guidance, training, and development opportunities to ensure high performance and alignment with company goals.

• Client Relationship Management - Build and maintain strong, long-term relationships with key client stakeholders, ensuring ongoing communication and collaboration to meet their evolving needs, while safeguarding the revenue stream.

• Cross-Selling and Up selling - Identify opportunities for cross-selling and up selling additional services and solutions within the existing client base, driving revenue growth within the spend portfolio and maximising client value.

• Performance Monitoring and Reporting - Track and analyse account performance, ensuring KPIs (e.g., service levels, cost efficiency, delivery accuracy) are met or exceeded. Prepare regular performance reports for senior management and clients, with a clear focus on sustaining and growth.

• Customer Retention and Satisfaction - Develop initiatives to increase client satisfaction and loyalty, proactively resolving issues and addressing concerns to reduce churn and protect the long-term partnerships.

• Collaborative Problem-Solving - Work closely with internal departments (e.g., operations, supply chain, customer service) to resolve client issues, streamline processes, and ensure smooth, efficient service delivery.

• Market and Competitor Insights - Stay updated on market trends, industry developments, and competitor activities to proactively address potential client concerns and identify areas for service improvements.

• Financial Management - Oversee the financial performance of key accounts, including budgeting, forecasting, and ensuring that commercial agreements are managed within the agreed cost structures.

• Contract Negotiation and Renewal -Lead contract negotiations for existing accounts, ensuring favourable terms for both parties while aligning with the company's goals and revenue targets. Oversee the renewal process to ensure continued service agreements and account expansion.

The Candidate

The successful candidate for the Head of Commercial - Contract Logistics role will have the following skills and experiences:

• A Logistics Distribution and Supply Chain background - Essential.

• Bachelor's degree in logistics, supply chain management, or a related field, MBA or advanced degree - Advantageous

• The successful candidate must have operated at a Senior or Head of level within a Commercial / Account Management role for a 3PL provider previously - Essential.

• Previous account value responsibility in excess of £75m - Essential.

• Proven experience working within high pressurised, time critical environments / sectors including; Food / FMCG / Pharmaceuticals - Essential.

• Past operational experience to a Senior Operations Manager, Site Manager or General Manager level - Highly Desirable.

• Strong leadership and team management skills, with a track record of developing high-performing teams - Essential.

• Strong commercial knowledge of the UK logistics market - Essential.

• An individual truly excited by large scale growth challenges - Essential.

• Commutable across the Tamworth / Midlands regions - Essential.

The Salary & Package

• Salary - £75,000 to £85,000

• Company Car / Car Allowance (£8,000)

• 20% Company Bonus Scheme

• 25 Days + 8 Bank Holidays

• Enhanced Pension Scheme

• Family Private Medical Cover

• Life Assurance

• Plus additional company benefits