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Client Relationship Specialist
Hinckley - Office Based
Up to £24,000
My client is a fast growing HR solution company based in Hinckley, they are looking for a Client Relationship Specialist to join their team.
About the Role:As the first point of contact for clients wishing to discuss their service agreements, you’ll focus on retaining valued clients, addressing their needs, and providing efficient, client-focused solutions. This is a key role that requires exceptional communication skills and a proactive approach to resolving issues quickly and effectively.
Your Responsibilities:
- Serve as the primary contact for clients looking to discuss their service agreements.
- Engage clients with retention-focused solutions and manage any service-related issues with care and professionalism.
- Coordinate with internal teams to investigate and resolve client concerns, ensuring timely responses in line with our service standards.
- Understand and use client databases effectively to support quick, thorough issue resolution.
What You Bring to the Team:
- A target-driven mindset and a commitment to client retention.
- Strong communication and interpersonal skills.
- A positive attitude, desire for continuous learning, and the ability to handle challenging conversations.
- Effective time management and the ability to thrive in a fast-paced environment.
- Adaptability, flexibility, and a team-oriented spirit.
If you’re ready to make an impact and grow within a dynamic team, apply now!
