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Complaints Handler
5 days a week in office
Based in Hinckley
Are you a bright, confident, and positive individual with a passion for delivering exceptional service? We're looking for a Complaints Handler to play a crucial role in supporting cash collection efforts for our client.
Why This Role?
As the first point of contact for clients, you'll thrive in a fast-paced environment, resolving issues with a pragmatic and customer focussed approach. Your will be responsible for hitting cash collection targets while maintaining excellent relationships with clients. This is predominantly a phone-based role so outstanding communication skills are key.
What You'll Do:
- Engage with clients about their overdue accounts.
- Resolve payment and service queries, primarily via telephone.
- Own client service issues, identifying root causes and providing effective solutions.
- Navigate client databases to investigate and respond accurately.
- Deliver 'Super Service' in all client interactions.
- Process debit/credit card payments.
- Collaborate with the local team to streamline client accounts and internal processes.
- Prepare comprehensive case histories when further action is required.
What You Bring:
- Strong client service skills, focusing on rapport building and issue resolution.
- Excellent verbal and written communication abilities.
- High attention to detail with strong administration skills.
- Ability to multi-task and work efficiently under tight deadlines while maintaining superior customer service.
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