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Call Centre Manager
Hinckley
We are looking for an experienced Call Centre Manager to lead our client's call centre operations and deliver exceptional customer experiences while driving business success.
Responsibilities:
- Lead and inspire the Call Centre team to deliver outstanding customer care across all touchpoints.
- Convert a high volume of inbound and outbound enquiries into appointments and direct sales.
- Drive team performance while ensuring compliance with all necessary regulations, including FCA policies.
- Monitor, coach, and develop team members through regular one-to-one sessions and performance reviews.
- Manage departmental productivity and staffing to ensure optimum coverage and efficiency.
- Maintain a professional, friendly, and brand-aligned environment within the call centre.
- Provide insights and feedback on customer trends during daily management meetings.
- Liaise with internal departments to ensure seamless communication and collaboration across the business.
Requirements:
- Proven experience in a Call Centre Management or similar leadership role.
- Strong track record of driving sales and customer satisfaction.
- Exceptional leadership, coaching, and motivational skills.
- Strong organisational and time management abilities.
- Confident handling performance-related issues and HR tasks (rotas, holidays, commissions).
- FCA accreditation (or willingness to obtain).
- A proactive, professional, and customer-focused mindset.
Benefits:
- Tesla Company Car, £50k base salary and performance-based bonus (75k OTE).
- Opportunity to work with one of the UK's fastest-growing car supermarkets.
- Supportive and energetic team environment.
- Career development and progression opportunities.
Who are you applying to?
The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant!
Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission
