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The role of Sales Receptionist is to provide a first-class telephone service to prospects, ensuring their needs are assessed and dealt with in accordance with our call handling requirements before being passed to the relevant advisor.
The ideal candidate will be positive have excellent communication skills and an ability to build positive rapport and provide our customers with a good experience.
Principle Responsibilities for the Business Support Receptionist:
- Handling telephone calls from prospects for the Group companies.
- Where relevant, passing these telephone calls to a relevant sales representative.
- Logging the details of any leads into our online form.
- Assisting the Business Support team with daily tasks and requests
- Assisting the wider sales teams with ad hoc reports and requests.
Person specification for the Business Support Receptionist:
- A warm, outgoing personality.
- Desire to provide outstanding customer service.
- Excellent telephone manner.
- Competent IT skills.
- Attention to detail including grammar and spelling.
- Strong organisational and interpersonal skills.
- Ability to work in a team.
