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Client Resolution Specialist
Hinckley | Full-time
Up to £26,000
Are you looking to work with a company you can progress your career with? Are you passionate about delivering outstanding customer service and resolving issues with a proactive, people-first approach? If so, this Client Resolution Specialist role is for you.
About the Role
As a Client Resolution Specialist, you’ll be the first point of contact for the valued client when they have any concerns or queries. Your mission? To provide swift, solutions-focused support while ensuring the highest levels of customer service and retention.
What You’ll Be Doing
- Handling client complaints and turning them into retention opportunities
- Investigating concerns thoroughly and responding in a timely, professional manner
- Maintaining accurate client records and ensuring all queries are resolved efficiently
- Collaborating with internal teams to deliver seamless service
- Activating new memberships and scheduling initial consultations
- Handling inbound calls from clients and consultants to provide first-class support
What We’re Looking For
- A can-do attitude and a proactive mindset
- Strong time management skills to thrive in a fast-paced environment
- A flexible and dynamic approach to problem-solving
- Excellent communication skills to engage with members effectively
If you’re driven by customer success and want to be part of a supportive, high-energy team, we’d love to hear from you.
Apply now and take the next step in your career.
