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Hinckley
Customer service representative
Client Resolutions Advisor

Client Resolutions Advisor

The Portfolio Group

Posted 20 hours ago, valid for 17 days

Hinckley, Leicestershire LE10 3FF, England

Full Time

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Sonic Summary

We are seeking a Resolution Specialist to join our client experience team, focused on delivering exceptional customer service.
The role involves handling member complaints, investigating issues, and collaborating with internal teams to provide effective solutions.
Candidates should possess a can-do attitude, strong time management skills, and the ability to thrive in a fast-paced environment.
This position requires at least 2 years of relevant experience and offers a competitive salary of $49,079.
If you are ready to make a difference and be a problem solver, we encourage you to apply.

Are you a problem-solver with a passion for delivering top-tier customer service?

Do you thrive in a fast-paced environment, turning challenges into opportunities? If so, we have the perfect role for you!

We are looking for a Resolution Specialist to join a dynamic client experience team, acting as the first point of contact for any concerns or service issues.

Your mission? Deliver fast, membership-focused solutions while ensuring exceptional service and client satisfaction.

Day to Day

Handling member complaints & retention opportunities
Investigating issues thoroughly and working with internal teams to find quick, effective solutions
Keeping member records up to date and ensuring accurate service delivery
Supporting members with account activations and bookings
Collaborating with Business Development & Credit Control teams to streamline processes

YOU?

A can-do attitude and a thirst for knowledge
The ability to stay cool under pressure in a fast-paced environment
Strong time management and multitasking skills
A dynamic and flexible approach to problem-solving

Ready to make a difference and be the go-to problem solver? Apply today and lets talk!

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