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Are you a Customer Service professional looking for a company that will invest in your development?
Join an award-winning, dynamic consultancy at the forefront of HR, Employment Law, and Health & Safety. Brace yourself for an exhilarating journey as we dive headfirst into an array of innovative projects! If you thrive on challenges and want to be part of a vibrant, expanding team, this is your golden ticket!
This is a great opportunity for a Customer Service professional looking to accelerate their career within a busy HR team.
Job Overview.
Working as part of the Advice team to ensure the department is correctly resourced, handling client calls and providing accurate reporting on a daily and weekly basis.
Day-to-day
- Assisting with the availability of Advisors using Openscape to review individual codes
- Taking inbound calls to reduce the over-flow and abandon rate for the team
- Updating client records and other relevant logs as required
- Establishing and maintaining efficient working relationships with colleagues and clients
- Scheduling departmental or team training sessions/meetings considering headcount and availability
- Assisting the Management team with daily, weekly, monthly and quarterly reporting
- Managing the Task-Management diary to ensure correct staffing levels are maintained between teams
What you Bring to the Team
- Proactive and creative problem solver
- A willingness to learn and the ability to communicate effectively within the team
- Ability to remain professional in a fast-paced environment
Benefits
- Continuous development from Day 1
- 25 Days Holiday + 8 Bank holidays (increases to 28 with service)
- Your birthday off - how will you celebrate?
- Regular updates on Employment Law so you're always up to date
- Competitive salary framework reviewed twice annually
- Free EAP for those days when we all need someone to talk to
- Private medical with BUPA (with length of service)
- Social Committee to arrange fun events
- Department budget for a quarterly day out
- A senior team that listens to and responds to team feedback
- Career Pathways to develop your skills and support your progression through the business
49402LS
INDHIN
