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Customer Service Advisor

The Portfolio Group
Posted 6 days ago, valid for 16 days
Location

Hinckley, Leicestershire LE10 3FF, England

Salary

£22,000 - £26,400 per annum

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Contract type

Full Time

Health Insurance
Retirement Plan

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Portfolio Group is seeking an experienced Customer Service Advisor to join a rapidly growing company recognized with the 'Feefo Platinum trusted service award 2021'.
  • The role involves managing online reviews and ensuring efficient resolution of member service issues for a leading information resource business in HR, Tax & Accounting.
  • Candidates should possess a strong customer service background, a 'can-do' attitude, and the ability to thrive in a fast-paced environment.
  • The position offers a salary of £24,000 and requires at least 2 years of relevant experience.
  • Benefits include 25 holidays plus bank holidays, a day off on your birthday, PerkBox discounts, social events, a contributory pension scheme, and private health insurance after five years.

Are you an experienced Customer Service professional looking to join a company where you can build a career, and will invest in your development?

The Portfolio Group have a phenomenal opportunity on the table.. we are looking for a talented Customer Service Advisor to join a vibrant company with incredible growth plans who have won many awards such as the 'Feefo Platinum trusted service award 2021'. We are currently supporting one of the UKs longest leading information resource business for HR, Tax & Accounting Professionals. Part of a Global Group that have a multimillion-pound turnover year on year that keeps on growing.

As a Customer Service Advisor you will focus on delivering excellent service, providing fast membership focused solutions; Accountable for managing online reviews and our clients' online reputation.

Day-to-Day Responsibilities as an Customer Service Advisor:

  • Ensuring all online reviews are dealt with efficiency and professionally to a high standard
  • Escalating any negative online reviews through the correct channels of the complaints process
  • Ensuring all member service issues are resolved in a timely manner
  • Managing and responding to all online reviews for the business

What you Bring to the Team

  • A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team.
  • Ability to work in a fast paced environment.
  • Strong time management skills.

Benefits

  • 25 Holidays + Bank Holidays
  • Day off on your Birthday
  • PerkBox Discounts
  • Social Events Throughout Year
  • Contributory Pension Scheme
  • Private Health Insurance after 5 years

INDLON

48088LSR

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.