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Salary: Competitive and based on experience
Location: Hinckley
Keywords: Customer Support, Diary Coordinator, Client Aid, Customer Service
Our client is actively seeking a committed and enthusiastic Customer Service Diary Planner to become part of their vibrant team. This role revolves around delivering top-tier care, surpassing client expectations, and offering steadfast support to an expanding client base. The successful candidate will be the primary contact for any issues or concerns raised, ensuring swift, client-centric solutions are provided. This is a thrilling opportunity to showcase your enthusiasm as part of a dedicated account assistance team.
What you'll do:
As a Customer Service Diary Planner, your daily responsibilities will centre around offering exceptional support to our clients. You'll be regularly engaging with existing clients, arranging appointments, addressing and resolving service issues, and performing various administrative duties. Your role will also involve familiarising yourself with our databases and systems to effectively respond to client's needs. Your capability to manage telephone calls from clients and consultants, resolving queries and identifying opportunities for retention will be vital.
- Engage with existing clients to schedule their Anniversary appointments with consultants
- Address all client service issues in accordance with the complaints procedure
- Carry out administrative duties including rearranging appointments
- Resolve all client service issues promptly focusing on client resolution and retention
- Familiarise with all client databases and systems to adequately respond to the client
- Ensure quick responses to client queries, service issues and requests to cancel
- Keep up-to-date client profile including additional sites, change in employee information and undertake investigations where necessary
- Handle client and consultant telephone calls and resolve queries, service issues and retention opportunity requests
What you bring:
The perfect candidate for the Customer Service Diary Planner role brings a 'can-do' mindset along with an unquenchable passion for learning. You're recognised for your effective communication skills within a team environment and your capability to excel in a fast-paced setting. Your excellent time management skills enable you to handle multiple tasks simultaneously without compromising on quality. With your adaptable and flexible approach, you can quickly adjust to changing circumstances and work efficiently under pressure.
- A 'can-do' mindset with a passion for learning
- Effective communication skills within a team environment
- Capability to perform well in a fast-paced setting
- Excellent time management skills
What sets this company apart:
Our client is celebrated for its dedication towards delivering outstanding customer service. They believe in cultivating an inclusive work environment that promotes collaboration, growth leadership, and supportive leadership. They offer flexible working opportunities along with generous pensions contributions and training opportunities. Their focus on nurturing talent from within makes them one of the most desirable employers in their industry.
What's next:
Eager to elevate your career with this thrilling opportunity?
Don't hesitate, apply today by clicking on the link. Alternatively, please email your cv to .
This role is managed by Walters People entity which is a temporary recruitment agency.
