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Resource AnalystBased in Hinckley100% office based, Monday - Friday
Are you organised, detail-oriented, and ready to play a crucial role in ensuring smooth operational support? This role is key to maintaining efficiency and providing high-quality service by helping teams stay fully resourced, handling client calls, and providing critical reporting.
Key Responsibilities:
- Use Ring Central to monitor and assist availability of Advisors, ensuring teams are correctly resourced, even on short notice.
- Assign work and manage queues to meet standards.
- Handle updates to holidays, overtime, absences, working patterns, and more to support smooth scheduling.
- Assist Leadership with daily, weekly, monthly, and quarterly reports to keep everyone informed and on track.
- Respond to inbound client calls, reduce overflow, set call-backs, and provide Super Service by setting expectations and timeframes.
- Manage the stock of consumables (headsets, splitters, webcams) to support team needs.
- Update client records, maintain confidentiality, and build strong working relationships with clients and colleagues.
Requirements:
- Strong organisational skills with attention to detail.
- Ability to handle multiple tasks and adapt to changing priorities.
- Excellent communication skills and a client-first attitude.
- Proficient in MS Office, particularly in Excel for reporting.
47968CH
INDHIN
