Aftersales Advisor

Location: Hinckley

Salary: £24,040 p/a

Working Hours: 10am – 6pm

Igloo are recruiting for an Aftersales Advisor to work for one of UK’s fastest growing, independently owned Used Car Supermarket, who have vast experience and knowledge within the industry and a great selection of used cars to suit every need and budget, our client is all about keeping customers happy by offering an excellent personal service.

The Aftersales Advisor role is an important position ensuring that the transactions between the company and our customers are processed with accuracy to capture all transactions relating to the bank.

The successful candidate should have excellent PC and telephone skills, be able to build relationships with a wide range of people, whilst resolving any issue that comes their way.

The Role:

Coordinate service activity between customers, warranty companies, and repair agents in an efficient and courteous manner
Acting as a point of contact for customers and clients via email or over the phone
Taking inbound calls & making outbound calls, advising the customer of our normal aftersales process
Interpreting customer concerns and comments
Ensure customer expectations and requirements are identified, and successfully managed
Processing reimbursements for customers and repairers

Requirements:

The successful candidate will be responsible for creating customer confidence and peace of mind
Candidates must have experience of delivering high levels of customer satisfaction in a very busy and demanding environment
People focused with the confidence and personality to develop long term customer relationships.
Possess excellent communication skills with the ability to explain complex information accurately and concisely
Customer focused – able to identify and tackle critical issues. Be willing to find solutions and be prepared to maintain a positive customer experience
Able to work with defined processes and guidelines and have good core administration skills.
Able to undertake new tasks and use initiative to support aftersales team