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Workforce Planner
Based in Hinckley
100% office based, Monday - Friday
As a Workforce Planner, you will play a key role in supporting the Operations team. Your primary focus will be to ensure the department is appropriately resourced, managing client calls and call-backs, and delivering accurate daily and weekly reporting.
Key Responsibilities:
- Monitor and manage planned and unplanned employee absences across Advice Teams, ensuring timely communication of risks and solutions to the Workforce Planning (WFP) Lead.
- Support the smooth operation of the workforce through effective scheduling to meet service level requirements.
- Manage and update holidays, overtime, absences, shift patterns, and schedules, including early/late shifts, lunches, and out-of-hours cover for holidays.
- Process annual leave requests in line with company policies, maintaining up-to-date records, and providing quarterly reports to the Management Team on booked and outstanding leave.
- Ensure that teams have adequate staffing levels, particularly during peak times.
- Identify and propose solutions to enhance productivity and support ongoing workforce planning projects.
- Work with the Head of Development & Demand to coordinate and schedule training activities for staff.
Qualifications and Skills:
- Strong organisational and time-management skills
- Effective communicator
- Analytical mindset, comfortable with reporting and data analysis
This is a dynamic role within the Operations team, ideal for someone who thrives in a fast-paced environment and has a proactive approach to workforce coordination. If you're detail-oriented and looking to make an impact, we'd love to hear from you.
47968CHR2
INDHIN
