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- HR Document Consultant
- 23,000-25,000
- Fully office based role (essential)
- Based in Hinckley, Leicestershire
- 8:30am - 5pm
- 2 stage interview process
- Working for a HR Consultancy firm
Client Details
- HR Document Consultant
- 23,000-25,000
- Fully office based role (essential)
- Based in Hinckley, Leicestershire
- 8:30am - 5pm
- 2 stage interview process
- Working for a HR Consultancy firm
Description
- Produce documentation and manage client requirements via video call
- Manage relationships with a large volume of clients
- Manage the documentation inbox, responding and actioning queries within the agreed SLA
- Attend 4 meetings per day, with different clients and industries
- Responsible for drafting client documentation
- Meet personal and department KPIs and SLAs
- Guide clients, provide advice, answer queries related to all employment law/HR queries
- Must be confident speaking to clients via phone, email and face to face on a daily basis
- Refer appropriate products and services to clients
Profile
- HR, Law, Sales, Contact Centre, Recruitment background would be beneficial to the role
- Excellent customer service skills
- Able to support and pro-actively meet KPI's
- Able to work to tight deadlines and competing priorities
- Able to manage relationships with clients and stakeholders at all levels
- Able to manage an efficient and seamless service to clients
- Excellent written, documentation and reporting skills
- Knowledge of HR processes and legislation
- Remain professional in a fast-paced environment
- Comfortable selling products and generating new business
Job Offer
- HR Document Consultant
- 23,000-25,000
- Fully office based role (essential)
- Based in Hinckley, Leicestershire
- 8:30am - 5pm
- 2 stage interview process
- Progression encouraged
Benefits:
- 25 days holiday + 8 bank holidays
- Extra day of for your birthday
- Access to the Employee Assistance Programme
- Private medical (with length of service)
- Discretionary profit share
