Team Manager

The Portfolio Group

Posted 3 days ago, valid for 11 days

Hinckley, Leicestershire LE10 3FF, England

£36,000 - £43,200 per annum

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

The HR Office Manager position is a progressive career opportunity within an award-winning professional services consultancy.
Candidates should have at least 5 years of experience in a similar role, providing leadership and technical support to a team.
The role involves mentoring team members, ensuring quality client advice, and meeting productivity standards.
Responsibilities include managing client relationships, addressing complaints, and maintaining adherence to protocols and KPIs.
The salary for this position is $48,018, with a focus on operational excellence and client growth.

A progressive career opportunity for an HR Office Manager - to join an award-winning professional services consultancy. This is an exciting career opportunity working within a highly successful International company, where you will have the opportunity to make a genuine impact on the business with a focus on driving performance and developing a culture of operational excellence.

Providing clear leadership, technical support and ensuring day to day functional operation of the team meets productivity and quality standards.

Day-to-Day

Mentoring and monitoring team, ensuring they provide commercially focused, quality advice to clients recognising gaps in knowledge recorded for training and development purposes.
Overseeing the management of the team, ensuring all protocols and KPIs are met and client SLAs are adhered to with no work outstanding.
Liaising with clients to discuss their requirements and needs, in accordance with policies and procedures.
Ensuring client complaints relating to departmental issues are dealt with appropriately and within the SLA, making contact with the client and, if required, carry out complaint visits with a view to resolving the issues amicably in liaison
Building and maintaining a cohesive and motivated team, providing leadership and support to colleagues and peers ensuring best practice is shared across group companies.

This role offers an exciting opportunity to really make your mark within the business, with a focus on driving operational excellence, customer engagement through to developing products & services utilising the latest technology to maximise client growth opportunities.

48018LSR3

INDHIN

Apply now in a few quick clicks