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Saffron Walden
Full-time
25,000 - 28,000
A dynamic and customer-focused business within the Construction & Manufacturing industry are seeking a Product Sales Advisor to join the team.
As a Sales Advisor, you will play a key role in providing exceptional customer service and driving sales through various communication channels, including phone, email, and web-site. This is a fantastic opportunity for individuals with a passion for customer service and sales to grow and develop in a supportive environment.
Key Responsibilities:
- Order Processing: Handle and process customer orders and inquiries promptly via phone, email and website
- Product Gap Sales: Proactively engage with existing customers to encourage purchases of products they have not previously bought from us.
- Customer Support: Provide basic support and assistance to customers, following product training.
- Delivery Coordination: Liaise with couriers to provide accurate estimated delivery times to customers.
- Web Order Downloading: Process web orders when allocated, ensuring timely and efficient processing.
- Collaboration: Work closely with Warehouse and Couriers teams to ensure smooth order processing and timely deliveries.
- Callouts: Occasionally contact customers to follow up on quotations and check if they are proceeding to order.
Main Duties:
- Answer phones promptly and professionally, maintaining a courteous and helpful tone.
- Ensure web orders are downloaded and processed efficiently when assigned.
- Process orders via email or phone in a timely and accurate manner.
- Coordinate with couriers to keep customers updated on delivery times.
- Communicate with the Warehouse team to ensure accurate and timely order processing.
- Callouts: Occasionally reach out to customers to follow up on quotes and convert them into orders.
Training and Development:
- Full product training will be provided to equip you with the knowledge to assist customers effectively.
- Training on our Sage 200 system will also be provided.
Required Skills and Experience:
- Previous experience with Sage 200 is advantageous but not essential.
- Familiarity with Microsoft Word and Outlook is essential.
- Excellent communication and customer service skills.
- Strong attention to detail and the ability to multitask in a fast-paced environment.
- A positive attitude with a willingness to learn.
What's on Offer:
- Competitive salary and benefits package.
- Comprehensive training and development programs.
- A supportive and friendly team environment.
- Opportunities for career growth and progression within the company.
How to Apply:
If you are passionate about delivering outstanding customer service and sales support, we would love to hear from you! Please submit your CV to (url removed)
