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We are seeking an enthusiastic and dedicated Customer Service Manager to lead a customer service team and ensure that our customers receive outstanding support and service. The ideal candidate will have Customer Service management experience within a B2B environment, and be based locally to Hitchin.
Client Details
This company is a large organisation in the retail industry, operating on a multinational level. With a robust presence in the UK, particularly in Hitchin, the company prides itself on offering high-quality products and exceptional customer service to it's customers. Due to continued growth they are now looking for a Customer Service Manager to join their team on a permanent basis. Customer Service Management experience is essential, particularly within a B2B environment.
Description
- Oversee the customer service team (circa 10 staff) and develop customer service policies and procedures.
- Lead, guide, and train the customer service team to deliver exceptional customer service.
- Manage customer complaints and ensure customer satisfaction.
- Analyse customer feedback and create strategies for improvement.
- Implement and maintain Customer Relationship Management (CRM) systems.
- Collaborate with the sales and marketing teams to ensure seamless customer service.
- Participate in hiring and training new team members.
Profile
A successful Customer Service Manager should have:
- Proven experience in customer service management
- Excellent communication and leadership skills.
- Proficiency in using CRM systems and other customer service software.
- Ability to analyse customer feedback and derive actionable insights.
- Exceptional problem-solving skills.
- Able to effectively motivate and lead teams
- Live locally to Hitchin
Job Offer
- A competitive salary, negotiable dependent on experience
- Opportunities for career growth and professional development.
- A competitive benefits package including 28 days holiday plus bank holidays
