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- Location: Hitchin
- Contract Type: Permanent
- Salary: £27,500 - £29,500 (Dependent on Experience)
- Hours: 39 hours per week
- Respond to and develop customer enquiries, providing accurate information regarding pricing, quotations, deliveries, and more in a timely manner.
- Handle and resolve customer sales emails, website queries, and telephone enquiries, including technical questions.
- Deliver exceptional customer service by creating quotes, obtaining lead times, and ensuring seamless order management.
- Liaise with internal teams including production, technical, and purchasing departments to resolve issues and improve processes.
- Process orders, invoices, queries, credits, and complaints efficiently.
- Maintain a comprehensive knowledge of the company’s products, literature, and relevant regulations.
- Input and maintain accurate customer data within the CRM system.
- Collaborate on and independently manage the company’s social media activities to enhance customer engagement and brand presence.
- Proven experience in a busy customer service environment.
- Sales administration and web-based enquiry handling experience.
- At least 1 year of customer service experience.
- Excellent telephone manner and communication skills.
- Proficiency in MS Excel, Outlook, and ERP systems.
- Strong commitment to delivering a positive customer experience with a problem-solving approach.
- A willingness to learn about technical products and terminology.
- Background in Technical Sales, Purchasing, or Logistics, ideally within a manufacturing environment.
- Knowledge of CAD or technical drawings.
- Experience using ERP/CRM business software.
- Social media experience for business development purposes.
- Attractive pension scheme + free life insurance (3x annual salary)
- 23 days of annual leave plus Bank Holidays, with additional time off over Christmas and New Year
- Free on-site parking
