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Do you have previous experience within Customer Service? Are you a strong team player? Are you looking for a new opportunity with a great local business? Think Specialist Recruitment are pleased to be working with an organisation based within the Hitchin area, this company have an exciting opportunity for the right candidate to join their growing team. This position will suit someone who has previous experience within customer service, who is happy to be based within the office, and wants to work well as part of a team. Salary - £26,000 - increasing after probation 28 days holiday plus bank holidays Hours - 37.5 hours a week, Monday - Friday Some of the duties will include:
- Responding to customer queries over the phone and via email
- Logging service requests including emergency calls from customers
- Managing customers expectations
- Building and maintaining relationships with customers
- Speaking with and handling queries from engineers
- Processing jobs and raising invoices for engineers
- Raising credit notes
- Creating repair quotes
- Keeping inhouse systems accurately updated
- Providing administrative support across the team where required
The suitable candidate:
- Previous experience within customer service
- Strong communication skills across all levels
- Ability to build rapport
- Great team player
- Previous experience with SAP and/or Salesforce is desirable but not essential
- Good organisational skills
- Strong level of attention to detail
- Happy to be office based
Looking for the next step in your career? Think Specialist Recruitment.???????Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing, and IT Helpdesk/IT support.
