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My client is a market-defining Insurtech company who is looking for a Head of Operations to oversee all aspects of operations management at their Hertfordshire office. This role is crucial for driving improvements in their customer experience and operational efficiency.
Day-to-Day of the Role:- Oversee the end-to-end claims lifecycle, ensuring processes are efficient, optimised, and customer-centric.
- Lead, mentor, and manage the claims team to ensure high levels of performance and engagement.
- Work closely with the compliance team to ensure all operations comply with FCA regulations and internal policies.
- Champion a customer-first approach in claims handling, ensuring timely and transparent communication.
- Drive continuous improvement in claims processes, leveraging technology and data to enhance efficiency.
- Collaborate with various departments to ensure cohesive operations and align claims operations with strategic goals.
- Proactively identify risks in the claims process and implement mitigating actions.
- Develop and maintain comprehensive reporting frameworks to monitor claims performance and compliance.
- Experience in a senior claims management role within a regulated environment (FCA-regulated business experience preferred).
- In-depth understanding of claims processes, compliance requirements, and industry standards.
- Proven ability to lead and develop high-performing teams.
- Strong analytical skills with experience in data-driven decision-making.
- Excellent communication and stakeholder management skills.
- Desirable: Experience in the property, insurance, or financial technology sectors.
- Performance-related bonus.
- Significant opportunity for career development; potential to join the executive team within 6-12 months.
- Be part of an innovative, customer-focused company leading change in the property rental market.
- Competitive salary, benefits, and opportunities for professional development.
