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3rd Line Support Engineer - Hitchin - £45K
My client a high performing MSP is currently seeking an experienced & motivated 3rd line support professional to join the team. The role will involve spending time between customer's sites providing in person support & the Hitchin office. The ideal candidate will come from an MSP background with both onsite & Support Desk experience.
Requirements
- Outstanding problem-solving & troubleshooting skills.
- Experience with management of devices and policies with Microsoft Endpoint Manager/Microsoft Intune.
- Deployment & advanced support of Microsoft 365 products, including Entra ID, SharePoint/OneDrive and Teams.
- Management & troubleshooting of Windows Server 2016-2022, including Remote Desktop Services, Active Directory, AD Sync & Group Policy.
- Virtualization technologies such as Hyper-V.
- Technical knowledge of LAN/WAN, Routing, Switching, WatchGuard firewalls, VLANs and VPNs
- Understanding of security concepts, Cyber essentials framework, compliance and governance.
- Ability to provide technical advice, in an easy-to-understand manner, to various-sized organisations.
- Liaise with clients, internal staff, and 3rd parties to efficiently deliver support services.
- Experience with PSA (Autotask preferred) & working to SLA's.
Desirable Skills & Qualifications
- Microsoft Certifications.
- Exposure to ITIL or other ITSM framework
3rd Line Support Engineer - Hitchin - £45K
