IT Support Administrator

Job Title: IT Support Administrator
Salary: £30,000-£35,000
Location: Hitchin
Contract: Permanent, full-time
Hours: Monday to Friday - 9:00-17:00pm (occasional early shift 6am-2pm on a rota basis)
COMPANY PROFILE
As my client's business continues to grow, they are seeking a IT Support Administrator to join their team. This role requires you to be patient, adaptable and able to work well under pressure. You will need to have at least 4 years of experience in a IT role which covers the main areas of IT infrastructure support with a broad range of technical knowledge.
SKILLS REQUIRED
·At least 4 years experience within a IT support role
·GCSE in English, Maths & Science/IT C grade or above
·Excellent communication skills
·Technically and numerically minded
·Organised and efficient
·Able to work off your own initiative
·Multitasker
RESPONSIBILITIES
·Manage and support client hardware, software, IT systems, and infrastructure.
·Provide reactive support, troubleshoot issues, and implement both short-term fixes and long-term solutions.
·Configure, onboard, and reprovision devices for clients, including setting up new IT environments.
·Administer cloud services such as Active Directory, Azure, and Office 365.
·Perform proactive system maintenance, server backups, and recovery operations after outages.
·Liaise with clients, suppliers, and team members while keeping documentation and tickets updated.
·Communicate technical information clearly to non-technical users and provide regular status updates.
·Visit client sites for unresolved issues and assist with technical implementation projects.
ADDITIONAL INFORMATION
·Flexible approach to office/home working
·20 days annual leave plus bank holidays
·Private medical insurance (once probation passed)
·WorkSave Pension Plan available
·Free on-site parking
·Training courses encouraged and funded
·Summer & Christmas Parties
·Team nights out/socials
·Takeaway lunches for your birthday
 
Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted.
 
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