Commercial Claims Handler

Job Title: Commercial Claims Handler

Location: Hitchin

Salary: £30,000 - £35,000

Are you someone who thrives on delivering top-tier service in commercial claims? My client is in search of individuals who are passionate about providing exceptional support to their diverse client base.

My client is a leading player in the UK's insurance brokerage sphere, they are committed to continuous growth and evolution. They are dedicated to fostering a culture of inclusivity, transparency, and accountability, underpinned by our core values. Their aim is to empower their team to reach their full potential through rewarding and resilient careers, equipping them with the necessary skills, tools, and flexibility for peak performance, both physically and mentally.

The ideal candidate will possess:

• A genuine enthusiasm for client interaction and delivering outstanding claims experiences.
• A drive to consistently meet and exceed high standards.
• Innovative thinking, with a proactive approach to enhancing our business practices and processes.
• Strong interpersonal skills for effective communication with colleagues, suppliers, and clients.
• Excellent self-management abilities, including organization, time management, and task efficiency.

In return, my client offer:

• A welcoming and professional work environment.
• Competitive salary package ranging from £30K - £35k, commensurate with experience.
• Company bonus scheme.
• Life assurance and income protection insurance.
• Health cash plan.
• 25 days of annual leave.
• Company pension enrolment scheme.

Key requirements for the role include:

• Ideally a minimum of 3-5 years' comprehensive experience in handling general commercial insurance claims, preferably within an insurer or brokerage setting.
• Proficient management of commercial insurance claims, particularly in property and commercial sectors, on a daily basis.
• Strong technical and administrative knowledge of claims processing.
• Thorough understanding of regulatory compliance pertinent to commercial claims handling.
• Proficiency in Microsoft Office 365; experience with Acturis system is advantageous but not essential.
• Ability to manage allocated claims and associated tasks in adherence to departmental guidelines, ensuring optimal service delivery to clients.
• Regular review and maintenance of claims in accordance with company protocols.
• Effective general administration and organization, including meticulous document management in electronic files.
• Monitoring and reporting on clients' claims performance to the commercial team.
• Attendance at internal and external training seminars and programs as required.