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The Farmhouse at Redcoats
A family-owned AA 2 Rosette restaurant and AA 4-star Silver Highly Recommended Hotel.Our 15th-century farmhouse is filled with quirky details, historic features, stylish interiors and is surrounded by the beautiful Hertfordshire countryside, making it a truly memorable stay. With a focus on farm-to-fork food and friendly service, were proud to say we are one of the best places to eat in Hitchin, and dare we say, the UK.
Who are you?
You know your way around a restaurant and can see what is happening, often before it's even happened! You are a passionate hospitality enthusiast who continually seeks to exceed guest expectations. Understanding the pinch points and how to manage the flow of our site restaurant and private dining rooms, you are able to keep a cool head and motivate your team under pressure.
Whats the role?
- Take full accountability for our 60 seater restaurant, 3 private dining rooms & large garden summer.
- Work closely with our Head Chef to be an innovative driver of the Farmhouse service and experience.
- Being a leader in developing your restaurant team, elevating their product knowledge & service standards on a daily basis.
- To be a passionate foodie and restauranteur who understands what exceptional service is.
- To stay on top of guest requests and search for opportunities to go above and beyond for our guests, empowering the team to do that too.
- Ensuring our for farm to fork ethos and kitchen garden becomes a way of life within our restaurant.
- To effectively manage guest complaints, escalating if required
- Creating a culture of professional yet fun across your team and throughout service.
- Communicate effectively with the kitchen, your managers, your team and the guests
- Ensuring operational standards are delivered & adhered to such as rotas/targets/health & safety standards.
- Live the ACI values and work towards our mission of 'making people happy'
Whats in it for you?
- Generous discount across all ACI sites on both food and drink
- Regular trips out to suppliers locally and internationally
- Great share of tips and tronc
- Staff Accommodation available
- Staff meals on shift
- Rising Stars program for career progression within the company
- Cycle to work scheme
- Live your life, charity day off each year
- Wine at cost
Anglian Country Inns
Anglian Country Inns is a family run business that first opened its doors over twenty seven years ago and now we have nine award winning establishments across East Anglia, a coffee shop and brewery to boot!
If you think you have the relevant experience and want to join our friendly family please dont delay and apply today
