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Application Analyst

Application Analyst

In Technology Group

Posted 7 hours ago, valid for 11 days

Hitchin, Hertfordshire SG5 1EP, England

£32,000 - £38,000 per annum

Full Time

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Sonic Summary

The job title is 2nd Line Application Support, located in Hitchin, and is a full-time onsite position in the property industry.
The salary for this role ranges from £32,000 to £38,000, depending on experience.
Candidates must have at least 3 years of experience in a similar role, with a focus on supporting applications such as TotalMobile Mobilise, TotalMobile Connect, or Trimble Fieldview.
Key responsibilities include providing 2nd line support, updating documentation, and collaborating with stakeholders on system changes and fixes.
The ideal candidate should possess a customer-focused mindset and experience with ServiceNow and database management, specifically SQL/MySQL.

Job Title: 2nd Line Application Support

Location: Hitchin (full-time onsite)

Industry: Property

Salary: 32-38k (DOE)

Role Overview: As a 2nd Line Application Support Analyst, you will provide technical support for web and mobile applications to business partners and end-users. You will engage with customers promptly to document details of their cases, issues, or requests, and work collaboratively with the wider Support team.

Key Responsibilities:

Provide 2nd line support via ticketing systems
Update systems/documentation with relevant information
Work closely with stakeholders to guide system changes, fixes and developments
Escalate complex issues to Application Specialists where applicable
Deliver training and advice on mobile and web applications

Key Skills & Requirements:

Previous experience in supporting wither TotalMobile Mobilise, TotalMobile Connect or Trimble Fieldview
Experience working with ServiceNow
3+ years' experience within a similar role
Database experience- SQL/MySQL

This role is ideal for someone with a customer-focused mindset who is eager to provide high-quality application support while working collaboratively within a team environment.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

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