Service Desk Team Lead

FPSG

Posted 18 days ago, valid for 6 days

Hoddesdon, Hertfordshire EN11 8NR, England

£40,000 - £48,000 per annum

Full Time

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Sonic Summary

An established pharmaceutical company is seeking an IT Service Desk Team Lead for their Hoddesdon offices.
The role involves leading a team of 4, providing coaching, mentoring, and performance feedback.
Candidates must have proven experience as a Team Lead for an IT Service Desk and familiarity with ITIL.
Strong technical knowledge in Windows 10/11, Active Directory, and Office 365 is required.
The salary for this position is competitive, and applicants should have prior experience in a similar role.

I am working with an established pharmaceutical company to recruit an IT Service Desk Team Lead based onsite in their Hoddesdon offices. Leading a team of 4, you will be responsible for providing coaching, mentoring, and performance feedback to support their professional development and success. Additionally, you will be an escalation point for complex IT Support queries.

Requirements:

Proven experience as a Team Lead for an IT Service Desk
Experience with ITIL
Strong technical knowledge across, Windows 10/11, Active Directory, and Office 365

For more information please apply

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