Customer Services Administrator

Customer Services Administrator

100% office based

Hoddesdon

Monday to Friday, 7 am to 4 pm (can be adjusted)

26,000 to 28,000 per annum

Our client isan award-winning commercial vehicle repair bodyshop.Workingwith all the major UK insurers and numerous blue chip businesses, the company is growing rapidly and looking to expand their team.

We are looking for enthusiastic and dynamic people to join the organisation and drive that growth forward.

Weare looking for strong and eexperienced Customer Service Administratorsto work in the office in Hoddesdon. The hours are all office based, Monday to Friday, 7 am to 4 pm (although this can be adjusted slightly to suit).

You will need to be happy to be on the phone, and able to make accurate notes while you are talking.You will need to be happy to be tenacious, as well as being naturally organised. You will be working as a part of a team to support your customers.

This role would suit someone with excellent administrative skills, who is able to keep track of several pieces of work. You will need to prioritise and reprioritise during the working day. You will be a natural problem solver, with the ability to communicate calmly and assertively with people inside and outside of the organisation.

On a day to day basis you will:

• Constantly add notes to the system to ensure that all parties are kept up to date
• Make sure invoicing requirements for each job are listed clearly to make the accounts department aware of policy excess charges, VAT etc - working to resolve any invoicing problems.
• Calling Work Providers and Engineers to gain Authorities so works can begin.
• Calling insurers and Work Providers to resolve any issues and move jobs on where necessary.
• Gain images for new jobs so that initial estimates can be made
• Take incoming calls from Insurers, Customers and Work Providers to give job updates.
• Be the main point of contact for your client, by creating and nurturing long term relationships. You will resolve any issues that may arise to ensure customer satisfaction is achieved.
• Respond to all relevant emails and deal with as soon as possible.
• Report any issues to the Operations Team as soon as you become aware of them.

We are looking for someone who can build good working relationships. You will sometimes be delivering news about delays, and you need to be as confident doing this as delivering the good news!!

Salary 26,000 to 28,000 per annum

Location Hoddesdon.

If this sounds like just the role you are looking for please apply today.

Thank you for your interest. Due to the high number of applicants we receive on a daily basis we are unable to reply to each application. If you have not heard from us in the next 7 days then I am afraid that you have not been selected for this role. However, we will keep your CV, and will contact you should a suitable role become available in the future.