Sales Administrator required for an expanding company in Hoddesdon

Sales Office Administrator – Job Description

Sales Office Administrator
Hoddesdon, Hertfordshire
8.30-5.30 Monday to Friday (onsite) 40 hours per week

We are looking for a Sales Office Administrator to join our already very busy Sales Office due to expansion. The role will be varied but the main responsibility of this individual will be to deal with the incoming calls and processing of the Customer orders which are received by incoming/outgoing phone calls, email or fax on to our SAP systemIdeally the successful candidate will have Sales Office experience, but training will be provided Pro-Actively contacting our existing customer base offering products already identified through reporting and by gap analysisSales Administrator Responsibilities:

Receiving and processing of Customer purchase orders via phone, email or fax
Ensuring all orders received are inputted correctly using our SAP system and following our Sales Office procedures
Contacting customers by phone or email to resolve any queries and obtain missing information
Maintaining and updating customer records using our CRM System, ZOHO
Compiling daily, weekly and monthly reports for various departments including the Chairman and Managing Director of the business
‘Scanning and Indexing’ orders, delivery notes and pick sheets through the Adest document management system
Liaising with our External Sales team and providing relevant feedback from customers when necessary
Pro-active calling to existing Accounts
Supporting the External Sales team and other departments with administrative tasks, if required
Sales Administrator Requirements:
Very good attention to detail
Previous experience in a similar role would be advantageous
Exceptional interpersonal and customer service skills
Knowledge of SAP, ZOHO and Microsoft Office suite would be beneficial
Excellent written and verbal communication skills.