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Service Desk Team Lead

FPSG Connect
Posted 7 days ago, valid for 17 days
Location

Hoddesdon, Hertfordshire EN11 8RT

Salary

£30,000 - £36,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • An established pharmaceutical company is seeking an IT Service Desk Team Lead for their Hoddesdon offices.
  • The role involves leading a team of 4, providing coaching, mentoring, and performance feedback to support their development.
  • Candidates must have proven experience as a Team Lead for an IT Service Desk and familiarity with ITIL.
  • Strong technical knowledge in Windows 10/11, Active Directory, and Office 365 is required.
  • The salary for this position is competitive, and relevant experience is necessary.

I am working with an established pharmaceutical company to recruit an IT Service Desk Team Lead based onsite in their Hoddesdon offices. Leading a team of 4, you will be responsible for providing coaching, mentoring, and performance feedback to support their professional development and success. Additionally, you will be an escalation point for complex IT Support queries.

Requirements:

  • Proven experience as a Team Lead for an IT Service Desk
  • Experience with ITIL
  • Strong technical knowledge across, Windows 10/11, Active Directory, and Office 365

For more information please apply

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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