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- Provide timely and accurate front-line support via phone, email, chat, or in-person requests
- Investigate hardware and software issues, including operating systems, network connections, applications, and peripherals
- Identify the root causes of issues, implement fixes, and provide clear instructions to users
- Log and track all support interactions in the service desk ticketing system, ensuring issues are resolved efficiently and effectively
- Install and configure authorised software and applications as required by users
- Maintain and update technical documentation, including troubleshooting steps, known issues, and solutions
- Provide basic technical training to employees on new systems or software when needed
- Identify opportunities for process improvement and collaborate with the IT team to enhance service delivery
- Previous experience working in a service desk environment
- Confident working in a customer-facing environment
- Strong knowledge of MS Office suite up to and including Office 365
- Strong knowledge of MS Windows
- Experience using Active Directory to create and maintain users
- Commercial network experience
- Strong communication and interpersonal skills.
- Ability to explain technical concepts in non-technical terms.
- Excellent problem-solving abilities and attention to detail.
- Salary up to £30k
- Private medical care
- Pension scheme
- Training and development opportunities
- Mental health, physical health and financial support
- 24/7 virtual GP service
- Cycle to work scheme
- Hybrid working
