Back to search
- Shipment Coordination
- Arrange shipments based on product availability and specific customer requests.
- Plan and schedule deliveries to meet deadlines and optimise routes.
- Coordinate with various transport companies and warehouse staff to ensure timely dispatch and delivery.
- Documentation Management
- Prepare and process all necessary shipping documentation, including invoices, packing lists, and customs paperwork.
- Ensure compliance with international and domestic shipping regulations.
- Maintain accurate records of all shipments and related documentation for audit purposes.
- Order Processing
- Accurately enter order details into internal systems, ensuring all information is up to date.
- Track orders through their lifecycle and promptly address any issues or delays.
- Customer Communication
- Keep customers informed about the progress of their orders and address any inquiries.
- Provide updates on delivery schedules and handle any changes or disruptions effectively.
- Deliver excellent customer service by resolving concerns promptly and professionally.
- Collaboration and Coordination
- Work closely with the warehouse team to ensure products are available and correctly prepared for shipment.
- Liaise with transport providers to confirm shipping arrangements and resolve logistical challenges.
- Continuous Improvement
- Identify opportunities to streamline processes and improve efficiency.
- Monitor performance metrics related to logistics and suggest areas for enhancement.
- Proven experience in a logistics or administrative role.
- Strong organisational and time-management skills.
- Proficiency in using Microsoft Office, particularly Excel.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and manage multiple priorities effectively.
- Knowledge of shipping and logistics procedures, including customs and compliance regulations.
- Familiarity with logistics or warehouse management software.
- Problem-solving mindset with a focus on delivering solutions.
- Detail-oriented and thorough in completing tasks.
- Proactive and able to take initiative.
- A team player who works well collaboratively and independently.
- Customer-focused with a commitment to delivering high-quality service
