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Page Personnel are working in partnership to recruit for a Customer Service Support role. This position is a fantastic opportunity for a dedicated individual seeking this level of role, providing exceptional customer service and ensuring customer satisfaction.
Client Details
Our client is a distinguished leader in their industry, renowned for delivering exceptional customer service and offering top-quality products to consumers worldwide.
Description
- Proactively assist Sector/Site Managers with daily tasks, inquiries, quotations, and order management.
- Ensure all necessary information is accurately recorded in the CRM system.
- Prepare pricing, tenders, and quotations for manufactured products, procured goods/services, and propose alternative options and pricing to compete with market offerings.
- Conduct regular follow-ups on quotations and update the CRM in coordination with the relevant Sector/Site Manager.
- Develop proficiency in product costing and pricing using the established price list.
- Provide support and act as a deputy for Sector/Site Managers during their absence.
- Delivering high-quality customer service via phone, email and live chat.
- Handling customer queries and complaints, ensuring resolution in a timely manner.
- Working in a team to achieve shared goals and KPIs.
- Managing multiple tasks simultaneously in a fast-paced environment.
- Communicating effectively with customers and team members.
- Utilising CRM systems to log customer interactions and details.
- Contributing to team meetings to share best practice and ideas for improvement.
- Maintaining knowledge of the retail industry and company products.
Profile
A successful Customer Service Support should have:
- Demonstrated experience in a similar position.
- Outstanding customer service abilities, driven by a passion for assisting others.
- Strong written and verbal communication skills.
- Proven ability to multitask and manage time efficiently.
- Excellent organisational skills with a keen eye for detail.
- A collaborative mindset, fostering a positive and supportive team environment.
Job Offer
- A competitive salary of 28,000 per annum.
- Generous holiday allowance of 24 days plus bank holidays.
- Convenient on-site parking facilities.
- An inclusive company culture that values team collaboration.
- Opportunities for career growth..
