Hire Desk Manager

Role Overview

The role of Hire Desk Manager is to effectively manage the distribution and maintenance of the hire fleet, ensuring all customer expectations are met. You will work closely with the Sales Support Team to achieve timely and complete despatch of all orders.

The Hire Desk Manager is responsible for effectively managing, distributing and maintaining the hire fleet, to ensure customer expectations are met. Working closely with the Sales Support Team, you will ensure timely and complete despatch of all orders.

• Provide exceptional customer support and service in all interactions.
• Efficiently manage and resolve all hire desk queries.
• Ensure timely delivery of all orders, promptly notifying customers and the Transport team of any changes or issues that may arise.
• Manage the following tasks:
• Scheduling large deliveries
• Off-hires
• Responding to, recording, and managing customer hire queries.
• Managing and tracking all FOC hires.
• Overseeing all 6-monthly hire certifications or exchanges as required.
• Managing all off-hire bookings back into stock.
• Liaising with operational departments for lead times and stock inquiries.
• Handling queries from the warehouse, yard, and transport teams.
• Liaising with Transport for all site bookings.
• • Consistently seek opportunities to impress and exceed customer expectations through:
  • Genuine care for the customer.
  • Going above and beyond to provide exceptional service and instilling this mindset in the hire team.
  • Attention to detail.

• Ensure seamless processing of orders and workflow.
• Improve customer satisfaction through the company NPS score.
• Ensure delivery in full and on time by providing all necessary information and paperwork to operational departments promptly.
• Provide solutions for the team and customers.
• Maintain a positive image of the Conquip brand with customers.

• Strong teamwork abilities.
• Excellent planning and organisational skills.
• Effective communication skills, both written and verbal.
• Strong problem-solving skills.
• Ability to work efficiently under pressure.

• Ability to thrive under pressure and work efficiently in a fast-paced environment.
• Attention to detail and accuracy in all tasks.
• Positive, clear communicator with a problem-solving mindset.
• Committed to providing exceptional service and exceeding expectations.
• Aligned with Conquip's core values.

If you are interested in this role, please apply directly to this advert or reach out to our Head of Recruitment for an informal chat.

We look forward to hearing from you.

Team Conquip