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This is an afternoon/evening technical support role operating within the hours of 2pm to 11pm Tuesday to Saturday. After an initial 3 month training period in their Watford office, the position can be performed remotely.
Initially supporting a handful of electronic communications products and working up to the full scope of the product range. You will be required to liaise with mobile network providers to diagnose connectivity issues. You will also provide customer support to our internal and external teams.
Salary: 27,500, with a review after 6 months. Regular performance reviews and 1-2-1 support help achieve targets.
Benefits:
- 25 days holiday
- Annual bonus
- Life assurance at 4 times basic salary
- Perkbox
- Cycle-to-Work scheme
- 50 contribution towards eye care per year
- 25 per month contribution towards gym membership
Experience: Customer service or electronics background is beneficial. Must have strong technology/electronics skills, an interest in computers, consumer electronics, or networking, and the ability to work well under pressure. A positive, energetic approach is essential.
Duties & Responsibilities:
- Handling customer support requests via various channels
- Proactive investigation and resolution of issues
- Liaising with mobile network providers
- Supporting internal & external teams
Key Skills & Qualifications:
- Excellent written and verbal communication
- Strong diagnostic and support skills
- Proficiency in PC applications (Word, Excel, Email)
- Good organisational skills
Desirable:
- Knowledge of electronics principles
- Experience with mobile telecommunications
- Foreign language skills (Dutch/French/Swedish)
- Customer service qualification
