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This is an afternoon/evening technical support role operating within the hours of 2pm to 11pm Tuesday to Saturday. After an initial 3 month training period in their Watford office, the position can be performed remotely.
Initially supporting a handful of clients You will be required to liaise with mobile network providers to diagnose connectivity issues. You will also provide customer support to our internal and external teams.
Salary: £27,500, with a review after 6 months. Regular performance reviews and 1-2-1 support help achieve targets.
Benefits:
- 25 days holiday
- Annual bonus
- Life assurance at 4 times basic salary
- Perkbox
- Cycle-to-Work scheme
- £50 contribution towards eye care per year
- £25 per month contribution towards gym membership
Experience: Customer service or Network background is beneficial. An interest in computers, consumer electronics, or networking, and the ability to work well under pressure. A positive, energetic approach is essential.
Duties & Responsibilities:
- Handling customer support requests via various channels
- Proactive investigation and resolution of issues
- Liaising with mobile network providers
- Supporting internal & external teams
Key Skills & Qualifications:
- Excellent written and verbal communication
- Strong diagnostic and support skills
- Proficiency in PC applications (Word, Excel, Email)
- Good organisational skills
Desirable:
- Experience with mobile telecommunications
- Foreign language skills (Dutch/French/Swedish)
- Customer service qualification
