Technical Support Admin

Technical Support AdministratorOur client is a leading specialist equipment supplier. They partner with top manufacturers in Europe and America. The role is based in Devon.Salary on offer is £30,000 - £35,000 (depending on experience).Working hours are Monday - Friday 09.00 - 5.00 pm.Holidays are 34 days including Bank holidays.The client also offers a cycle to work scheme and Standard pension.Act as first response to customer technical calls (and emails); pass onto engineers or Engineering manager (when applicable); in a timely manner to maintain best customer service and provide technical resolutionFollow up all technical queries with customers within a week of resolution asking if the customer is satisfied and happy with the outcome, requesting any help required to the Engineering ManagerProcess the repair of equipment using the company ERP/CRM system; manage and arrange the repair or replacement to be sent to the customer; arrange for the return of parts to supplier as applicableMaintain and update all technical information systems including manuals, spares lists, and highlight any problem and improvement areas to the Engineering ManagerCompile specification documents and instruction manuals in accordance with Company standardsSource and purchase spare parts for the department as requested in liaison with the Purchasing ManagerAmend Bills of Materials, as requiredPromote servicing and maintenance agreements for equipment to existing customersSupport Sales Director, Project Engineer and Engineering Manager with the preparation of layout drawings including service requirements to accompany quotations and post sales order, as requiredSupport the smooth running of the department in the absence of the Engineering Manager escalating issues to Directors if necessaryYou are required to carry out any other reasonable duties, as the business dictates, as and when requiredThis role would suit someone who has worked as an Engineer and wants a change or had undertaken a BTEC or Degree in Engineering but keen to pursue a different routeIf you are interested in hearing more about the role please click on apply