Customer Support and Contracts Administrator

Are you an organised and proactive individual with a passion for delivering exceptional customer support? Do you excel at managing multiple tasks while ensuring accuracy and efficiency? If so, we have a fantastic opportunity for you!

We are seeking a Customer Support & Contracts Administrator to join a dynamic team. In this role, you'll be at the heart of day-to-day operations, ensuring customers receive timely support and that internal processes run smoothly.

What You’ll Be Doing:

• Responding to customer enquiries, maintaining records of communications, and ensuring accurate follow-up for both current and potential clients.
• Maintaining the contract renewal system, processing purchase orders, and ensuring that everything runs seamlessly from start to finish.
• Liaising with various teams, assisting with mail-outs, and ensuring customers receive essential information.
• Managing customer data, including enrolment in programs, updating records, and supporting trend data processing for industry-specific reports.
• Assisting with a variety of office duties such as filing, scanning, and covering team members when needed. You’ll help keep the office running smoothly and efficiently.

Key Responsibilities:

• Process purchase orders, ensuring accuracy and timely completion.
• Assist with company communications, including customer mailshots.
• Maintain records to a high standard.
• Manage and update customer databases, ensuring all changes are tracked.
• Provide administrative support to various teams, including help with special projects.
• Ensure internal documents are maintained for reporting purposes.

Why You’ll Love This Role:

• You’ll be part of a team that values accuracy, efficiency, and outstanding customer service.
• Every day is different! You’ll work on a variety of tasks and support multiple departments.
• Your attention to detail and organisational skills will make a real impact.

What We’re Looking For:

• Excellent communication skills – both written and verbal.
• Strong organisational skills with the ability to manage multiple tasks.
• A proactive approach to problem-solving and an eye for detail.
• Experience with data input, filing, and general administrative tasks.
• Ability to work independently and as part of a team.

If you’re ready to take on a varied and rewarding role that plays a key part in a business, we’d love to hear from you!

Apply now to become the next Customer Support & Contracts Administrator!

If you don’t hear from us within 5 working days, please consider your application unsuccessful for this position. We value your interest and encourage you to apply for future opportunities with us.