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Customer Experience Executive - Aftercare Team
Location: Hook
Salary £13PH
Shifts: 37.5 hours 5 days a week including every other weekend. Rotating shifts 8:00-16:15 and 9:45-18:00. Sunday hours 10:00-16:00
My client based in Hook are seeking a Customer Experience Executive to join their friendly team. To apply for this role you will need previous experience working within customer service in a fast paced environment, and a passion to deliver an excellent service to all customers.
Daily Duties
Your core responsibility will be handling queries from our customers through email, calls and live chat, both outbound and inbound contact.
You will have a passion for providing excellent service to Customers and be able to demonstrate and be proud of their success stories
You will be looking for ways to improve customer satisfaction by proactively managing Customer needs and highlighting opportunities for development.
The role holder will be responsible of building trust with the customer by solving their problems quickly and efficiently. Influence and own the issue to ensure successful resolution whilst adhering to company guidelines.
Knowledge and Experience:
Excellent telephone manner and attention to detail
Positive, driven and personable character
Proven track record of achieving and exceeding customer service and productivity KPIs.
Experience answering emails, live chat and phone calls from customers
Experience in both customer services & financial services would be desirable.
Proven ability to building strong working relationships.
