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We are currently looking for a Service/Maintenance Coordinator to work for one of our clients on a permanent basis.
The company is a well-respected market leader in specialist equipment for a range of sectors including construction, energy production, process and water treatment and this is an excellent opportunity to join a rapidly expanding and successful organisation.
Based in their modern premises in Stafford the role will involve arranging and co-ordinating maintenance and service visits for the company’s products at customer sites.
The main duties will include but will not be limited to:-
- Being the main office-based liaison point for clients
- Scheduling engineers visits
- Preparing/collating site documentation
- Booking access equipment for the engineers on site
- Ensuring the engineers have the right paperwork/right certification for the site
- Collecting samples brought back from site by engineers, sending them for analysis and collating reports on these samples
- Managing customer care tickets for any customers with equipment issues, ensuring good communication with the customer and speedy resolution.
The successful applicant will ideally have previous experience of working in a similar role and will preferably have worked in an engineering and/or service environment in the past. Experience of dealing with customers and resolving customer queries and issues is essential and as such some customer service experienced would be preferred. Applicants must have some understanding of technical terminology and procedures and a strong administration background is a must
In return our client offers an excellent remuneration package which includes an attractive basic salary, ongoing training and progression, company bonus program and company car/car allowance after a qualifying period
This is an excellent opportunity to find permanent work with a forward-thinking progressive employer.
Global Recruitment Services Ltd are a Recruitment Business based in the Midlands
For more information and to apply please email your CV to us
