Duty Manager - Gatwick

Company Name: Logic 360 Ltd

Location: Gatwick Airport

Employment Type: Full-Time

Working Shift Patterns: 4 days on / 4 days off

Working Hours: 06:00 AM – 18:00 PM

Salary: £35,000 per year

Logic 360 Ltd is a leading Talent partner to high-profile clients in the airport services industry, committed to excellence and innovation. We pride ourselves on our dedication to delivering first-class services and solutions to our clients and candidates. Our team is composed of skilled professionals who thrive in a dynamic and supportive environment, helping you along your professional journey.

This role is in partnership with our esteemed client at Gatwick Airport, managing the car wash and taxi area. The Duty Manager will play a pivotal role in overseeing smooth daily operations, providing excellent customer service, and ensuring compliance with site protocols and safety regulations.

The Car Wash and Private Hire Area Duty Manager oversees the day-to-day operations of both the Valet Car Wash facility and the Private Hire area based at Gatwick Airport. The role focuses on delivering high-quality customer service, maintaining operational efficiency, and ensuring compliance within the site. This manager supervises staff across both facilities, handles scheduling, and resolves any issues to ensure a smooth, integrated operation.

• Handle customer inquiries and resolve complaints, aiming for a high standard of service.
• Supervise car wash team members, ensuring they are trained, motivated, and adhere to service standards.
• Conduct daily briefings to discuss performance targets, safety procedures, and customer service expectations.
• Ensure high standards of cleanliness and service to enhance customer experience.
• Manage equipment maintenance schedules, ensuring all machines operate safely and efficiently.
• Monitor stock levels of chemicals, cleaning products, and tools, coordinating with suppliers as needed.
• Ensure the facility is always kept clean and presentable.
• Conduct Level 1 Safety inspections (full training will be provided).
• Monitor vehicle flow, driver behavior, and cleaning standards throughout the taxi rank area.
• Handle driver inquiries and resolve complaints, aiming for a high standard of service.
• Promote professional conduct among drivers and ensure adherence to Gatwick Airport's terms and conditions.
• Implement health and safety policies for both customers and drivers, addressing any safety issues immediately.

• Supervisory or management experience in a similar role, ideally involving both car wash and/or transport operations.
• Strong customer service, interpersonal, and problem-solving skills.
• Excellent organisational abilities, with the capacity to manage both facilities efficiently.
• Valid UK driving license is essential.

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A collaborative and inclusive work environment.

How to Apply:

If you are a passionate and qualified Duty Manager looking to take the next step in your career, we want to hear from you! Please send your resume and a cover letter to (url removed) or apply through our website at Logic 360 Group – Recruitment done differently

Application Deadline:

15/11/2024

Equal Opportunity Employer:

Logic 360 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We look forward to receiving your application and learning more about how you can contribute to our team. Thank you for considering Logic 360 Ltd as your next career destination!

Please note that Logic 360 is a Recruitment Agency and Employment Business recruiting on behalf of our client.