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Bring your passion for customer care and administration to a role that offers variety, challenge, and the opportunity to support a dynamic team. We are on the lookout for a proactive and enthusiastic Customer Care Coordinator who thrives in a fast-paced environment and is committed to delivering exceptional service.
Day-to-Day of the Role
- Support our surveyors, service, and installation engineers by managing a variety of tasks including quotations, diary management, order processing, and coordination of installation works.
- Respond reactively to breakdowns and plan proactively for maintenance works, ensuring high levels of customer satisfaction.
- Navigate through diverse duties that evolve as you collaborate with different teams, providing you with a dynamic and engaging work experience.
Required Skills & Qualifications
- Exceptional administrative skills coupled with a keen eye for detail.
- Proficient in Windows, Microsoft Office products, and CRM software.
- Strong geographical knowledge of the South-East of England and adept at using Google Maps.
- Excellent communication skills, confident and polite telephone manner.
- Demonstrated ability to deliver superior customer service and an empathetic communication style.
- A positive, can-do attitude with the ability to find solutions and achieve results.
- Quick learner with the ability to adapt to new systems and procedures seamlessly.
Please apply online or call Amanda Nash for more details:Â
