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- Salary of £27,000 - £29,000pa (dependent on experience).
- Monday - Friday, 8:00am - 5:00pm.
- 25 days holiday plus bank holidays.
- The opportunity to work for a well-established company with a supportive team environment.
- Address customer queries via telephone and email, ensuring prompt and professional responses.
- Maintain accurate and detailed records of customer interactions using the company CRM.
- Handle customer complaints effectively, raising case issues and collaborating with internal teams to resolve them.
- Provide customers with information about products, services, and company policies.
- Assist customers with orders, account management, and refunds.
- Meet & exceed KPIs by answering calls within 15 seconds and responding to emails efficiently.
- Build strong relationships with customers & tradespeople
- A confident, personable individual who enjoys building rapport with a variety of customers.
- A quick decision-maker with sound judgment and the ability to provide effective solutions.
- Highly organised, detail-oriented, and proactive in approach.
- A cheerful, approachable personality that thrives in a busy, customer-focused environment.
