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Customer Services Advisor

Reed
Posted a month ago, valid for 6 days
Location

Horley, Surrey RH6 7NL, England

Salary

£24,000 - £28,800 per annum

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Contract type

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The position of Customer Services Advisor offers a variety of short and long-term roles, including temporary and fixed-term contracts.
  • Candidates are expected to receive and respond to incoming calls, review issues, and liaise with relevant departments.
  • The role requires handling customer service queries, contacting customers for information, and managing complaints effectively.
  • Applicants with prior experience in customer service are preferred, but those seeking their first role are also encouraged to apply.
  • Salary details are not specified, but relevant experience is beneficial for candidates.

Are you looking for a Customer Services Advisor role?

A number of clients are wishing to recruit a variety of short and long-term roles; these include temporary and fixed-term contracts, both hybrid and office based.

Main responsibilities will include:

  • Receive and respond to incoming calls.
  • Review each separate issue.
  • Liaise with relevant departments involved. 
  • Respond to customer service queries quickly and accurately.
  • Contact customers and external organisations to obtain information as required.
  • Notify customers of decisions.
  • Follow up diary messages.
  • Handle written and telephone customer complaints.
  • Provide support for other Operational areas as required.
  • Ensure compliance with all regulations.

If you have experience in this field or are looking for your first role, then please do get in contact!

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.