Customer Support Coordinator

Our Client, a well-established and growing utilities service provider are looking for an experienced Customer Support Coordinator with exceptional communication, strong administration, excellent problem solving skills and a proactive nature to join their fast paced team.

Starting salary of £24,000 plus excellent benefits package. Hybrid working- 2 days per week from office and 3 days from home.

The successful candidate will be required to:-

• Provide customer support in an efficient and professional manner via telephone and email.
• Manage customer support mailbox, taking ownership of customer queries through to resolution.
• Process orders, ensuring customers have access to their data.
• Ensure SLA’s are adhered to.
• Manage user onboarding experience, ensuring the customer has all the data they require and any initial training on how to use the platform.
• Provide ongoing support to all platform users, dealing with queries and escalating if appropriate.
• Support users in identifying appropriate reports to run.
• Deal with customer complaints.
• Identify areas of improvement.
• Analyse incorrect data/anomalies.
• Undertake any other administrative duties as required.

The ideal candidate will have:-

• Experience in a customer service related role.
• Excellent communication and rapport building skills with a good telephone manner.
• Query and problem solving skills.
• Analytical approach.
• Proactive attitude.
• Calm, confident and professional manner.
• Good listening skills.
• Excellent IT skills to include Microsoft Excel, Word and Outlook.
• Strong administration skills.
• Excellent time management with good organisational skills.
• An ability to work under pressure, prioritise and to tight deadlines.
• Good attention to detail.
• Strong team ethic.
• Good customer focus with a desire to resolve issues and ensure customers are satisfied.
• The ability to work with minimal supervision.

Benefits to include:-

• Competitive starting salary of £24,000.
• Hybrid working - 2 days per week in office, 3 days per week from home.
• Opportunity to join a large, growing Company who invest in their staff and offer excellent career opportunities.
• Full training provided.
• Bonus scheme up to 9% of monthly earnings.
• Pension scheme up to 8% of salary.
• Health care scheme.
• Private medical insurance (after probationary period.)
• Holiday entitlement: 25 days (plus bank holidays.) Increases with service.
• Opportunity to buy 5 days extra holiday per year if desired.
• Working hours: 35 hours per week- 9am - 5pm Monday to Friday.
• Various team building/ social events to include a day at the races.
• Start date: ASAP

Please be advised that we are unable to respond to all applicants. If you do not hear from us within 14 days of your application, please assume you have been unsuccessful on this occasion.