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We are looking for a Junior Support Engineer to provide high-quality technical support and ensure the smooth operation of our systems. This is an exciting opportunity to build your technical skills, work collaboratively with a supportive team, and make a real impact.
Key Responsibilities for the Junior Support Engineer:
- Deliver accurate and high-standard ID setups.
- Ensure scripts run smoothly and troubleshoot basic errors.
- Provide technical support for internal teams using software systems.
- Liaise with departments to understand and resolve technical issues.
- Participate in regular training to enhance technical skills and knowledge.
- Adhere to company policies and contribute to a safe working environment.
- Undertake any other reasonable duties as required.
Key Skills for the Junior Support Engineer:
- Professional, confident, and calm under pressure.
- Customer-focused mindset with a team-oriented approach.
- Flexible, proactive, and committed to delivering quality work.
- Strong attention to detail, highly organized, and able to prioritize tasks effectively.
- Self-motivated, reflective, and eager to improve performance.
- Excellent rapport-building and listening skills to understand the needs of customers and colleagues.
- Strong problem-solving and analytical abilities.
- Proficiency in Excel, Word, and Outlook.
- Confident use of departmental databases and systems.
If you're a detail-oriented problem solver with a passion for technical support and innovation, we'd love to hear from you.
