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This permanent position is a great opportunity to develop your IT career within a Technical and IT Support Team. You will ideally hold a Computer Science degree, or equivalent.
You will be providing 1st line Support for internal customers and will also be providing technical application support and troubleshooting problems around the internal/external company platform that runs on SQL.
Working to a ticket system, ensuring all incidents and requests are logged and answered in a timely manner. Always providing outstanding customer service and updating the customer accordingly. Requests will be mainly received through emails, then phone or live chat.
Performing basic checks on network devices, connectivity and performance across systems using diagnostic tools. Escalate more technical issues to a more experienced of the team and updating the customer with the status and progress of their query.
Maintain clear and concise documentation and feel confident to ask questions when unsure of how to do something. You will work closely with the current team, but also with the wider IT Team and Project departments.
You will be given the opportunity to use your current knowledge and experienced gained and to learn a lot of new skills and technical tools and to develop yourself and skills further. In-depth, ongoing training will be provided along with the support of the Team Managers and colleagues.
There is plenty of room to progress further in the future. Competitive salary, fantastic and recently reviewed benefits on offer. Central location close to a train station, with great bus links and plenty of local parking available.
There is hybrid working available for this position.
Skills/Experience/attributes:
- Degree educated, ideally Computer Science of equivalent
- Some experience of IT or Technical experience is essential – around 6 months - 1 year experience as a minimum
- Knowledge/experience of Active Directory
- Knowledge/experience of SQL is highly desirable
- Knowledge/experience of networks/Jira and ITIL Service Management are all desirable
- Outstanding customer service experience is essential
- Ability to write a professional, clear and concise email
- Strong communication skills verbally and written
- Enjoys working as part of a team and to share ideas
- Strong problem-solving skills and inquisitive nature
- Good attention to detail
- Experience of working with MS Office 365
